Credit management training

Effective credit control – from vetting customers to court action

Effective credit control improves your company’s cashflow and ensures records are maintained accurately within the company systems. Our business advice programme ensures your approach is as structured and effective as possible.

Our training covers all aspects from initial sales order through to collection of the debt, and includes good practices for effective cash collection.

We begin by showing how to vet customers and set risk triggers, advising on the use of credit checks and references to set credit limits and timetables for re-evaluating credit.

Our training then demonstrates setting effective targets by looking at the top ten debtor balances, older and higher value debts, litigation accounts and poorly-rated customers.

We then move on to communication. Good customer service can dramatically change your customer’s perception of your firm, so always be helpful and polite, keeping the lines of communication open through negotiation.

We also cover practical methods to make your life easier and how to use court action to recover money.

For more details of our training programme, please contact us.